Auray Candles customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Privacy policy
auraycandles@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Marketing preferences
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract
- Legitimate interest:
-
- The processing of these details is necessary for the smooth operation of order fulfillment and customer service. Without this data, the company would struggle to manage orders effectively and provide a satisfactory customer experience.
- Holding customer details is necessary for tracking the status of current orders, managing shipping, and handling potential returns or issues. It benefits the user to be able to place future orders based on their previous orders.
Where we get personal information from
- People directly
How long we keep information
As long as you keep shopping with us. If after three years, you have no transactions, we delete or anonymize your Personal Data, unless we are required by law to store it for a longer period.
Who we share information with
Data processors
Shopify International Ltd
This data processor does the following activities for us: Shopify International Ltd acts as our data processor for the information collected through our website and online shop. They provide the platform that enables us to manage and operate our e-commerce activities, including the collection, storage, and processing of customer data such as names, addresses, contact details, and order histories. Shopify adheres to GDPR regulations to ensure that all personal data is handled securely and responsibly on our behalf.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113